Terms of service

Welcome to Lorenzia. By visiting or purchasing from Lorenzia.shop (the "Site"), you agree to these Terms of Service. Please read them carefully. "We," "us," and "our" mean Lorenzia. "You" means any visitor or customer.

1. About Us

Lorenzia is an online store operating from 40101 Co Rd 39, Bay Minette, AL 36507, USA. You can reach us at contact@Lorenzia.shop or (334) 795-3944.

2. Eligibility

You must be at least 18 years old, or have permission from a parent or guardian, to place an order. By ordering, you confirm the information you provide is accurate and complete.

3. Products

  • We sell handmade bags under our own brand.
  • Because items are handmade, slight variations in stitching, texture, and color are normal and are not defects.
  • Colors may look different on your screen than in person.
  • We try to describe and photograph products accurately, but we do not guarantee that every description is error-free.
  • Lorenzia is an independent brand and is not affiliated with, sponsored by, or endorsed by any other fashion brand.

4. Pricing and Payment

  • All prices are in US dollars and may change without notice.
  • Prices do not include shipping and applicable taxes, which are shown at checkout.
  • Payment is processed securely through our payment providers. We do not store your full card details.
  • We reserve the right to correct pricing errors and to cancel any order affected by one, with a full refund.

5. Orders

  • Your order is confirmed only when you receive a confirmation email from us.
  • We may refuse or cancel an order at our discretion, for example due to stock limits, suspected fraud, or pricing errors. If we cancel a paid order, you will receive a full refund.

6. Shipping

Shipping times, costs, and carriers are described in our Shipping Policy. Delivery dates are estimates and not guarantees. Risk of loss passes to you upon delivery to the carrier's confirmed address, so please enter your address carefully.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

8. Intellectual Property

All content on the Site, including the Lorenzia name, logo, product designs, photos, text, and graphics, belongs to Lorenzia or its licensors and is protected by copyright and trademark law. You may not copy, reproduce, or use it for commercial purposes without our written permission.

9. Acceptable Use

You agree not to:

  • Use the Site for any unlawful purpose
  • Attempt to hack, disrupt, or overload the Site
  • Submit false information or use another person's payment details
  • Use automated tools to scrape or collect data from the Site

10. User Content

If you submit reviews, comments, or photos, you grant us a non-exclusive, royalty-free right to use, display, and share them in connection with our business. You confirm you own the content and that it is not unlawful or offensive.

11. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect and use your information.

12. Disclaimer of Warranties

The Site and its content are provided "as is" and "as available." To the fullest extent permitted by law, we make no warranties, express or implied, about the Site's availability, accuracy, or fitness for a particular purpose. Nothing in these Terms limits any rights you have under applicable consumer law.

13. Limitation of Liability

To the fullest extent permitted by law, Lorenzia is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products. Our total liability for any claim is limited to the amount you paid for the product in question.

14. Indemnification

You agree to indemnify and hold Lorenzia harmless from any claims or expenses arising from your breach of these Terms or misuse of the Site.

15. Governing Law

These Terms are governed by the laws of the State of Alabama, USA, without regard to conflict of law rules. Any dispute will be handled in the state or federal courts located in Alabama, unless applicable law says otherwise.

16. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page, and the "Last updated" date will change. Continued use of the Site means you accept the updated Terms.

17. Contact Us

Lorenzia
Email: contact@Lorenzia.shop
Phone: (334) 795-3944
Address: 40101 Co Rd 39, Bay Minette, AL 36507, USA
Website: Lorenzia.shop