Contact us

We'd love to hear from you. Whether you have a question about an order, a product, or a return, our team is here to help.

Get in Touch

Email: contact@Lorenzia.shop
Phone: (334) 795-3944
Address: Lorenzia, 40101 Co Rd 39, Bay Minette, AL 36507, USA

We reply to all emails within 1-2 business days.

Business Hours

Monday to Friday, 9:00 AM - 5:00 PM CT
Closed on weekends and US federal holidays.

How Can We Help?

Order status and tracking
Include your order number in your email and we'll send you an update. Once your order ships, you'll also receive a tracking link by email.

Returns and exchanges
Returns are free within 30 days. Email us your order number to start, or read our Return & Refund Policy for details.

Shipping questions
We offer free shipping across the US with delivery in 2-5 business days. See our Shipping Policy for more.

Product questions
Ask us about sizes, materials, colors, or care for our bags, and we'll gladly help.